Refund policy

Returns and Refunds Policy for James Dominic Music

Last Updated: [25/Sept/2023]

Introduction

Thank you for choosing a Low Whistle from James Dominic Music. We're dedicated to ensuring you're completely satisfied with your purchase. This policy outlines the terms under which returns and refunds will be accepted.

Returns

  1. Eligibility: You have 14 days from the date you received your Low Whistle to request a return.

  2. Condition: The Low Whistle must be in its original, unused condition and in its original packaging to qualify for a return.

  3. Exceptions: Low Whistles customized with optional features like tunable, adjustable mouthpiece, or bottom swivel are not eligible for returns unless they arrive damaged or defective.

How to Initiate a Return

  1. Contact Us: To begin the return process, please contact us at info@jamesdominicmusic.com. Include your order number and the reason for the return.

  2. Shipping: Once your return is approved, you will be responsible for the shipping costs to return the Low Whistle to us.

Refunds

  1. Inspection: After receiving the returned Low Whistle, we will inspect it and inform you of the status of your refund.

  2. Approval: If your return is approved, a refund will be initiated to your original payment method.

  3. Timeframe: The refund will be processed within a specific number of days, depending on your card issuer's policies.

Exchanges

We only replace Low Whistles that are defective or damaged at the time of delivery. Please contact us within 7 days of receiving your Low Whistle to arrange an exchange.

Contact Us

For any questions about this Returns and Refunds Policy, please contact us at info@jamesdominicmusic.com.